Privacy policy

This policy explains what personal data PetHome Israel ("we") collects through this website, why, and how you can control it. We process data in accordance with Israel's Protection of Privacy Law, 5741-1981, including Amendment 13, and the regulations under it.

What we collect

• Request forms: name, phone or WhatsApp, Telegram username (optional), city, service, type and number of animals, dates, comments, page language, page address and campaign parameters (UTM).
• Sitter applications: name, contact details, city, services, experience and availability.
• Usage data: anonymous page and click events recorded by our own counter without cookies; if you consent, Google Analytics data.

Why we use it

To answer your request, match you with a sitter, provide the service, contact you about your booking and improve the website. We do not sell personal data.

Who receives it

• The sitter assigned to your request receives the details needed to provide the service.
• Our request processing uses Telegram to notify our team.
• If you consent to analytics, Google receives usage data under its terms.

Cookies and consent

Analytics cookies are set only after you accept them in the consent banner. You can withdraw consent at any time by clearing cookies and choosing again.

Retention and security

We keep requests for as long as needed to provide the service and meet legal obligations, and protect them with access controls and backups.

Your rights

You may request to review, correct or delete your personal data. Contact: [contact email to be added by the owner].

Changes

We may update this policy; the date of the latest version appears below.

Last updated: November 2026.