Frequently asked questions

PetHome Israel connects you with vetted pet sitters in 85 Israeli cities. Below are answers to the questions owners ask most often. If yours is not here, send a message on Telegram or through the request form.

How do I book?

Send the request form with your city, dates, pets and service, or message us on Telegram. We confirm a sitter and a written price, you meet the sitter, and then the booking is confirmed.

How much does it cost?

Cat visits start at 110 ₪, dog walks at 70 ₪, home boarding at 220 ₪ per day and an overnight sitter at 380 ₪ per night. Full details are on the prices page.

Is there a minimum order?

Yes, 350 ₪ per booking.

Are there discounts or surcharges?

Bookings of 7 days or more get 10% off. Rosh Hashanah, Yom Kippur, Sukkot and Passover carry a 30% surcharge on the holiday dates.

Will I meet the sitter first?

Yes. Every first booking starts with a meet-and-greet at your home, where you show the routine and hand over the keys.

How are keys handled?

Keys are handed over at the meet-and-greet, kept securely by the sitter for the booking and returned as agreed. Tell us if you prefer a lockbox or a neighbour.

What reports will I receive?

Photos and a short video after every visit, plus a note on eating, litter and anything unusual.

Can the sitter give medication?

Yes, tablets and drops for +30 ₪ and injections for +50 ₪ per visit, exactly as your vet prescribes. Sitters do not make medical decisions.

What happens during a siren?

The sitter follows Home Front Command instructions first, uses the protected space, and continues care when it is safe. Tell us where your carrier and leash are kept.

What if my pet needs a vet?

The sitter contacts you and the vet you named. Agree in advance on a spending limit and payment.

Can I cancel?

Cancellation terms are confirmed in writing with your booking, and are described in the terms of service.

Do you have reviews?

We publish only real reviews from real clients. We never invent reviews or ratings.