Terms of service

These terms apply to requests and bookings made through the PetHome Israel website. By sending a request you agree to them. Business details: [legal name and registration number to be added by the owner].

1. The service

PetHome Israel arranges pet care services (visits, walks, boarding, overnight sitting) performed by independent sitters. Each booking is confirmed in writing with dates, services and price.

2. Prices

Prices on the website are "from" prices in shekels including VAT. The final price is confirmed in writing before the booking. The minimum order is 350 ₪. Bookings of 7 days or more receive 10% off; major holiday dates carry a 30% surcharge.

3. Meet-and-greet

The first booking with a sitter starts with a meeting at the owner's home, where the routine, keys and emergency arrangements are agreed.

4. Owner's responsibilities

The owner provides accurate information about the animal's health and behaviour, sufficient food and supplies, the vet's written instructions for any medication, valid vaccinations where required, and an emergency contact.

5. Veterinary care

Sitters do not make medical decisions. In an emergency, the sitter contacts the owner and the vet named by the owner. Veterinary costs are the owner's responsibility.

6. Keys and home

Keys are kept securely for the duration of the booking and returned as agreed.

7. Safety during alerts

Sitters follow Home Front Command instructions. Care continues when it is safe to do so.

8. Changes and cancellations

Change and cancellation conditions are confirmed in writing with each booking.

9. Reviews

We publish only genuine reviews from real clients.

10. Governing law

These terms are governed by the laws of the State of Israel.

Last updated: November 2026.